Customer Feedback

Thank you from customer

"We purchased two recliner chairs from Amish Workbench Furniture. The craftsmanship and look of the chair is outstanding. Equally as impressive has been the service and support from Amish Workbench. We had a problem with the mechanism on one of the chairs, a manufacturer’s defect. This was something the Amish builder would not have noticed. Nelson at Amish Workbench Furniture did everything necessary to resolve the problem. They sent a repair technician to our home in Arizona and replaced the faulty part. What great service! The Repair technician was knowledgeable, courteous, and a pleasure to have in our home. I don't remember the last time I worked with a company with this kind of old fashioned American values. Would I buy from them again or recommend them to friends and family? Absolutely!"

"I have been meaning to send you a note. We received our bench on April 1st and we love it! It’s exactly what we wanted, and the craftsmanship is top notch! The stain and the cushion fabric is perfect. Thank you for all your assistance, we’re very happy!!"

"Thank you for all of the support. I have never had such great customer service. I have felt that you have always been available for questions and you've always answered me promptly. It is rare these days. I appreciate it."

"Shopping for an entire room of quality furniture is not a simple process. It requires significant time and effort. Shopping online may you save legwork and travel expenses. However, the primary key element of an online furniture purchase is trust and not price alone. During my entire interactions with Rosie Lloyd, Amish Workbench Furniture I felt extremely comfortable. She was knowledge, very detailed oriented and extremely customer oriented. The foundations for trust. In summary, I highly recommend purchasing your next Amish made furniture purchase through Rosie, AWF."

"Our custom double-recliner love seat worked out so perfectly in our RV, we loved it so much we want to order another for our new camper :)"

"We order here on several occasions and have never been anything but happy. I found them really easy to deal with and friendly. The quality of the furniture is outstanding and shows great craftsmanship. I will always use Amish Workbench for all of my wood furniture!"

"Nelson - We wanted to advise you that we have received our bed as ordered and have some comments to pass on. The bed is absolutely beautiful, we cannot wait to have it setup and in use. We just want to say Thank You!"

"Hi Rosie – I received our lovely table yesterday and it couldn't be more perfect. I am surprised at how seamless it all went as far as delivery and set up by us. It was wrapped very nicely protected by any mishap. Thanks!"

"Kim Young and Amish Workbench Furniture are the best at procuring the finest Amish Furniture in the industry. Loved the service and the timely delivery."

"Well, Nelson.... I love my furniture!!! Thank you for all your help. I am the best advertisement for you. All my friends are wanting your email. Thanks for everything."

"Purchased a bedroom set (king bed, two nightstands and a mule chest) from you more than five years ago. Love the quality and consider them to be family heirlooms. Unfortunately, when we recently put our home on the market, the new buyers insisted that the bedroom set be included with the house sale. Please order us an identical set for our new home."

"From the time I first contacted Kim in sales on the phone to my recent order of additional items for my dining room set with her, I have felt like she provided exceptional service working with me on my order. I never knew such beautiful furniture could be ordered online! I was hesitant because I couldn't see the quality before buying, but the design and quality of my dining room set is unsurpassed! The delivery man was so friendly and helpful in setting up the furniture in our home. I am thrilled and have already recommended your company to others!"

"We are very pleased. Great customer service... updates... follow through... from initiating or order to delivery."

"Hello Mark - I just want to say Thank you to you and the woodworker/artist who built our sideboard. It is beautiful, matches my grandmother's table perfectly. I love it and I am sure it will be one of those pieces that will stay in the family through generations."

"Thanks, Nelson, for providing an excellent product and service; a tough combination to experience THESE days!"

"In a browsing session on the computer one day I found an Amish product called a pottery cabinet that interested me as a gift. In a phone call to inquire about the item, I was fortunate enough to get an employee or representative of the company by the name of Rosie Lloyd. To have the knowledge and help of a person of her caliber makes a customer’s experience very gratifying. Enough to say that she was a "gem" and a great reflection of the experience I had with your company!!!! I would recommend you most readily to anyone interested in the products you offer and this is a direct result of the type of person she is."

"A personable and knowledgeable staff with quality products. I love my mission style bar stools - the superb workmanship shows."

"Nelson – I’ve been meaning to thank you for the work on the desk. It now fits me as planned. I am a very satisfied customer. And the desk draws raves."

"Rosie, the stools are absolutely beautiful! We will be ordering some more furniture from you in the coming year, thank you so much for your help!"

"I have had numerous purchases from AWF & they have gotten more pleasurable with each one! My go-to girl Kim is a consummate professional & will stick with utill all the I's are dotted & T's are crossed! Beautiful people, beautiful products."

"Absolutely awesome!! Nelson made it a lot of fun shopping online. He was very responsive to my questions and gave me terrific suggestions."

"I have nothing but good things to say about my experience with Amish WBF. Rosie worked with me on my order very efficiently, competently, and graciously. I had many questions, but she always got back with me in a timely manner and with answers. When my furniture is delivered, if it is as nice as Rosie, I'll be very pleased."

"The crib is beautiful and delivery went very well. We are pleased with our experience."

"We ordered a round table and six chairs plus a sideboard custom made to fit our space. The materials and workmanship was excellent! They worked with us to get just the perfect color stain to match other wood in the room. We are so proud of the way it looks and would recommend Amish Workbench Furniture to friends and family. In fact, my sister and her husband ordered from you first and after seeing what wonderful quality work you did for them, we were confident we would receive quality furniture. We were not disappointed!"

"Pleasant experience, everything went smoothly and as described. You took the time to make sure I got what I wanted."

"I ordered three pieces online from Nelson at Amish Workbench Furniture and was completely impressed by his knowledge, friendliness and readiness to help. My questions were thoroughly answered and my order was placed with no problems. I was sent woodblock samples for the stain types I was most interested in and received them within 2 days. Thank you Nelson."

"Absolutely Wonderful!! The bar stools I ordered look great! From picking out the fabric to delivery, the entire experience was easy...thanks Jim for all your help! We love this furniture!!"

"Superior! Mark has been great to work with. So helpful and patient with all of my questions. Knowledgeable about the product and happy to get answers to questions he did not have immediate answers to. I am excitedly looking forward to receiving our dining room set. Thank you for a great experience."

"Customer service was excellent and very helpful and friendly."

"Well, the true test of a great company (and its people) is that they do the right thing when there is a problem. So, in a way, you impressed us even more because you have dealt with a challenging situation in such a positive manner. We'll appreciate the table even more now."

"Kim did a great job of answering every question, and finding out what I needed to know."

"From my initial phone contact until delivery I have been very impressed with the AWF professionals and the work of the craftsmen who made the furniture that I ordered."

"Throughout the ordering process, we spoke with Jim, who was just exceptionally helpful. The furniture was built and shipped even earlier than the originally estimate. It is beautifully made and looks terrific. A great experience all throughout. Even the folks who brought it into the house (up many many steps) were extremely careful and courteous. We are very happy with the furniture."

"Nelson with Amish Workbench Furniture has been very easy to work with. He was prompt with his quote and has explained the process very well. No exaggerated promises only straight forward honesty."

"Very good from order taking through delivery. Delivery was made in the evening around 7:00 PM which I thought was outstanding as we were able to receive it for company the next day and they were really impressed. The quality of the furniture (Christy chairs in Rustic Cherry) was as expected totally perfect in every way. The person who delivered it was very cordial and pleasant with us and really knew the product he was delivering. Could not have been more pleased with the entire process and people we were in contact with!"

"Product knowledge, outstanding assistance and a definite commitment to customer satisfaction, Rosie at Amish Workbench Furniture made the entire process painless. The craftsmanship is outstanding and comparable to none. We are extremely pleased with our purchase and expect to enjoy the furniture for many years to come"

"I have had a very nice experience working with this company. They were always willing to answer questions politely."

"Kim Young was amazing to work with. Her kindness and concern for detail, courteous phone calls and emails, and warm friendly attitude to every question asked. She was also very attentive to make sure my order was not only accurate but encouraged craftsman and delivery men to speedy. I would also like to compliment the delivery service. Jake and Kevin were kind, caring and prompt."

"Hi Nelson - Our dining room furniture has been delivered and set up, and it's awesome! This has been a wonderful experience, and we couldn't be happier. You have been super to work with and so helpful in making sure we got the extra fabric for the living room window treatments. Matt, our delivery guy, was also very professional and oh so careful with our new furniture (and the floor and surrounding areas) - plus he is a really nice guy, too."

"We are so glad we made our purchase through Amish Workbench Furniture, and I will probably be getting in touch with you sometime this spring about some chairs for the downstairs table. "

"Excellent across the board"

"Rosie has been absolutely wonderful. She has, and will continue to be a great associate for your company. She has continued to provide me with the best customer service with every order I have placed. By chance I found your company online, with your great prices, and match guarantee, I will continue to purchase from Amish Workbench Furniture in the future."

"Nelson is totally on top of it. He was able to confirm my order within a day."

"There was a problem at the beginning that my L shaped desk was built left handed and it should have been right handed. I refused delivery and Kim worked with me to get it done correctly and it is beautiful and just great. I was so impressed with the way Kim and Amish Workbench Furniture made sure that my desk was done just to my satisfaction. I had already paid for the desk in full and I thought that I might have a difficult time getting it right, but I was surprised to have them make sure I was completely satisfied. Kim kept in touch with me all during the process as they had to completely rebuild me a new desk. Kim is a great employee for Amish Workbench. If you work with Kim I am sure you will be happy."

"Rosie was extremely patient and helpful throughout the experience."

"Haven't ever owned any but we will now. The chairs look to be very good quality and we wouldn't expect anything less being Amish made. Salesperson was very helpful and informing while placing my order. We’ll be recommending this to our fellow RVers."

"I was actually overwhelmed when my Jewelry Armoire arrived. It far exceeded my expectations. It is beautiful!! The construction, stain and final finish were all great! The help I received from Jim in selecting my stain gave me the exact one I was wanting. Jim got me my special request of having a different color lining. Jim was very pleasant and took all the time I needed while making my selections. I want to also applaud the delivery service.... they were very careful and very pleasant also!! I am very happy and plan on purchasing a table set for Amish Workbench Furniture. It's true, the Amish know how to build quality furniture!"

"The web site was easy to use and my call for information was answered promptly. Nelson gathered all of the information I needed and was very friendly and professional."

"I love Amish Workbench Furniture! I get authentic, quality Amish furniture at a fantastic price and Rosie has always been a pleasure to work with. I have ordered from you guys three times now and AWF is perhaps the best online furniture store and I would not shop for furniture online anywhere else."

"I had been shopping around for table made by the Amish but it was the professional manner of Nelson that cause me to purchase the table from the Amish Workbench."

"Anxiously awaiting our new bedroom furniture. Very pleased with customer service. Nelson has bent over backwards to answer every question and help in every way he can."

"So appreciated all the feedback concerning my order. When there was a problem, it was immediately addressed; thank you Jim! It really was a pleasure doing business with you ( you go the extra mile for the customer.)"

"Kim and the other associates with whom I spoke, were extremely helpful in answering all my questions and guiding me through choosing from the many options available for customizing my order. This is a well run business which values its customers. I am very pleased with the quality of my rocking chairs and am sure they will be cherished through generations."

"Our experience with Nelson at AWF was excellent. We had many questions about aspects of furniture styles and quality and Nelson was patient, understanding and he also went out of his way to educate us about Amish furniture. We truly wanted to purchase American made products and can't wait until they arrive."

"My experience with Amish Workbench Furniture was fantastic. Jim was very helpful throughout the ordering process with selection of products, wood, stain, and fabric. All of my questions were answered quickly and my furniture was ordered in a very timely manner. After ordering the furniture I received all of my information in the mail and began to eagerly await my furniture delivery. Two weeks before my expected delivery date I received a phone call from the delivery company that my order was done early and would be arriving at my home that week. The delivery service was fast, professional, and very nice. I will definitely be using Amish Workbench Furniture again in the future!"

"Very wonderful working with Rosie, all questions answered in a timely manner. Very professional. I was very pleased with the service starting with the phone conversation thru the delivery of my furniture."

"Called to order a file cabinet; Nelson was very helpful in finding a style which would coordinate with my new desk."

"Hi Kim - My chairs have arrived and are wonderful. I don't recall if I had filled out the survey, as I usually ignore such requests. I believe I had explained my reluctance to do so during one of my phone calls. However in this case I decided I must make an exception. Your help was invaluable and I am so pleased with the quality of the chairs. I believe they are sturdy enough to last through many children and fine enough to be in any child's home."

"Nelson was very helpful."

"I found your company on the internet and couldn't be more pleased with the entire process. Your representative Jim was the nicest and most helpful person I have ever had the pleasure of speaking with in the business world. The sofa is a work of art and absolutely flawless. Absolutely first rate service from beginning to end. Thank you!"

"I asked the driver if he would thank the craftsmen involved in the production, if he ever spoke with them. Then I remembered I had your emails, so wanted to thank you in particular."

"We were able easily review our options and finishes, make a selection, and the process was transparent and payment options were reasonable. The customer service was excellent and made the entire process seamless. We will definitely be back in the future."

"Amazing! I was getting conflicting info from other companies. Rosie took a lot of time finding just what I wanted for my grandson. She has done a really great job keeping me informed on the progress of my pieces. If I order again I will definitely call on Rosie!"

"Great, Jim was really helpful and I loved the loved the huge selection at AWF."

"We were delighted to find Amish Workbench Furniture and are delighted with our dining room table that was delivered some months ago."

"Excellent experience. Everyone was very helpful. Very good delivery despite unforeseen delay due to external conditions."

"Superb. High quality and well made piece of furniture and how refreshing not to have lots of tape and foam and packaging materials with the shipping AND receive a perfectly protected product. We've never had such a good shipping experience in rural area. Things were in our favor because worked out; but, at first, it sounded like the beginning of another rural delivery nightmare as the driver could only come on a Saturday morning when I could not be home or else it would be at least another 2 months (I coach a Lego robotics team and had to be at an event planned for months and needed to leave home at 6 am Saturday and wouldn't be home until at least 5 pm). Fortunately, I called the driver directly--Harvey, who does some driving for your contact--and he was wonderful, intelligent, and obviously took pride in his work, and we got it all worked out. He put me at complete ease. The piece was delivered in perfect condition."

"Nelson could not have been more helpful. He explained all concerns thoroughly. Even living in Pittsburgh PA I believe I can trust we will get continued support in this purchase. Nelson always got back to me and answered all questions knowledgeably."

"Jim as very helpful and knowledgeable about the products, companies we chose and delivery. He kept us informed through the process. I would recommend Amish Workbench Furniture to anyone!"

"I received excellent support when selecting the rocker we purchased - from picking woods and finish details to updates during manufacturing."

"My experience with AWF is still mid-stream as my order will be completed on July 7 and delivered to me sometime a few weeks after that. I am excited! So far, however, I could not ask for a better person to work with than Rosie. Our friendship started well over a year ago when I called to inquire about the pieces I planned to order. I decided to wait. A year or so later I called Rosie again and after many conversations, made a deposit on three pieces. She was patient, kind, concerned that I be totally comfortable with all aspects of the purchase. She is certainly a treasure!"

"Excellent dependable service."

"Everything went perfectly--The furniture was exactly as we discussed and delivery was well before the promised date. Workmanship is what I have come to expect from Amish craftsmen, High Quality."

"Good overall. Professional salesperson (Rosie) that was very accommodating. Attentive delivery personnel."

"Excellent from start to finish. Jim did an excellent job working with me on the furniture selection and went the extra mile on helping match the color to other furniture I had in the bedroom. Additionally, the delivery was top notch. I would go say it was the best experience I have ever had with a delivery service in making sure the furniture was delivered on time and in perfect condition. You rarely see this type of service provided these days. Nice work on selecting the right company!"

"Very friendly and helpful sales people."

"Everything was great. We matched the color perfectly with your help and the chairs are exactly what we wanted. "

"I received fast, friendly service from Jim. The furniture arrived promptly in perfect condition. I couldn't have asked for a better experience."

"Pleasure to work with Nelson. He Is friendly and very knowledgeable and I would refer anyone in the market for Amish furniture to your company."

"I was interested in a small desk, but needed a custom feature. My customer service person Jim was able to get me an estimate for the work, then patiently waited while I decided, always following up appropriately. He helped with wood selection and was always very helpful. The desk arrived as promised and is beautiful -- even better than I had hoped -- and real heirloom quality. Very positive experience. Feel free to share my feedback."

"I had an excellent experience- from the first phone call with Nelson to the delivery of my table and chairs. Nelson was fantastic, he knew exactly what to ask in order to guide me through the ordering process. He was not only very knowledgeable about the product but also very professional and personable!!"

"Jim has been extremely helpful and provided valuable guidance throughout the process."

"Great, easy to understand directions. Really appreciated Nelson's personal attention to what we wanted and to details. Eager to see our new furniture. "

"Hi Rosie - I'm a bit behind in getting this message off to you for real since my first one had a “goofed up” address because of you know who. The table and chairs are absolutely beautiful. My two friends who came over to give me a helping hand were amazed by the quality of the craftsmanship. According to them, they had both lived through a number of dining room sets over the years but nothing came close to what I now have."

"Great working with Nelson. Always available to answer questions whether by email or phone."

"A big thank you for your very good service. If I am in need of more furniture in the future, you know where I will go shopping for sure."

"Desk and chair were delivered yesterday, Sunday, afternoon…they are beautiful. Delivery man was great and helped us out as this beast is HEAVY…..looks great and thanks!"

"Nelson - That is great news and I know quality products take some time. I appreciate the updates as they are very helpful in helping us plan the room. You are a gentleman and I would recommend your company to anyone looking for good furniture and a smooth experience."

"We have ordered twice from Amish Workbench Furniture and couldn't be more pleased with your service! Obviously, we owe a lot of gratitude to the Amish for manufacturing our beautifully-crafted furniture, but thanks to AWBF for helping us obtain it for a fantastic price. I guarantee we will be ordering more through you in the near future. Thanks!"

"Hi Rosie - Long time no talk...ha.....hope you are enjoying the holiday season. I just got my BEAUTIFUL FURNITURE on Wed. The delivery guys were wonderful and efficient. There was no damage.....I have to tell you Rosie....if I did not already own stuff I like I would not go any other way except with your fine craftsmen.....OMG...they are a thing of beauty. Even the file holders in the file cabinets are beyond compare...I did not even know they could be so nice. It definitely was worth the wait. I am so glad I went with the stain I picked because it is so rich and classy."

"Desk and chair were delivered yesterday, Sunday, afternoon…they are beautiful. Delivery man was great and helped us out as this beast is HEAVY... looks great and thanks!"

"Hi Karen - Our chairs were delivered today and they are BEAUTIFUL. We appreciate your efforts in helping us work everything out. The delivery folks today and the man from the company used to deliver the first set of chairs were also very nice."

"Dear Rosie - I hope your year goes well too! I can't believe we are almost at the end of February already. Tom and I will keep you in mind when we need more fine furniture. We have been mentioning you and your company to many friends who have been admiring our end tables and how perfectly they match our coffee table. Thank you so much for doing such a nice job for us!"

"I just had to let you know how wonderful one of your sales representatives was with me. You could hear her smiling over the phone and she had tremendous patience with all my questions. She helped me find/design my dream pieces. I am so excited. I hope you can put a little label inside of the armoire so I can show it off to all my friends in CA and refer them to you! You are so lucky to have someone like her representing your work. I just placed my order today. Thanks for the receipt and thanks again so much. I'm very pleased with how much help you've been and how professional yet personal you've been too! You've made the purchase very easy for us! We can't wait to see the beautiful furniture and I'm sure we will be in touch in the future!"

"Dear Rosie - It has been a real pleasure working with you. I appreciate your great customer service."

"Thank you for your wonderful customer service. I appreciate your prompt responses in processing my order. I’m so glad the chair is in stock, and I look forward to receiving it, perhaps as soon as next week. Again, "Thank you" for your kindness and excellent customer service. Have a wonderful week."

"Dear Rosie and Galen - We just received our entertainment center today and I wanted to write and tell you how pleased we are with the unit. It surpassed all of our expectations. Everyone at Amish Workshop Furniture was a pleasure to deal with. We had requested a few custom alterations to our cabinet and they were completed without any problems. Your sending us several actual color samples to choose from was a huge plus. The color is exactly what we wanted. Choosing a color from an internet picture is virtually impossible. Please accept our thanks for a job well done. Rest assured we will tell our friends about you and will not hesitate to order from you again for our future needs."

"Dear Karen - I’d like to thank you and Rosie for the top notch customer service you gave me. It’s nice to do business with professionals who know their products and aim to please. Thank you very much. Take care and be safe."

"Galen - We are thrilled with our new bed. Assembly was so easy. The workmanship is excellent. Can you please extend our thanks to the Schwartz family? We appreciate your pricing and we feel we got a wonderful value for the cost. The staff was all great. Thanks again. This bed will be a part of our home and family for generations to come."

"Hi Mark and Gang - Just a quick note to say how pleased we are with Amish Workbench Furniture. From our order until delivery, everyone was helpful and honest. Everything was delivered as we expected, and was exactly as we had ordered. Everyone there kept us informed of progress on our order. Rosie took our order (what a great lady). Feel free to have anyone contact us for a recommendation for your company."

"Hi Galen - The new furniture looks so spectacular!! You all do such a wonderful job with finishing the wood and finding the most comfortable padding, and great leather. Rockers look great and sit better. I will keep you in mind for all my furniture needs. Thanks again for a great job."

"Rosie - Thank you so much for working with us with our baby furniture. This was a very important and big purchase for my wife and I. Since this is going to be our first child, we wanted to do it right with Amish style furniture because we know that the quality could not be matched. I just want to thank you for your friendliness and professionalism. You really made this experience for my wife and I a really good one. The one reason why I really wanted to buy furniture from your company is because of how hard you worked with accommodating our needs. Every time I got off the phone with you before I said bye, you said Thank You, when I really should have said thank you to you. I just kept telling my wife how astonished I was with your work ethic to make us happy. I will recommend your company to anyone I can and will also go through your company for any other needs I have. Thank you so much for all of your hard work and time it just means the world to my wife and I. Thanks again."

"Galen - My son received the child's sheaf rocker that I ordered from you and he and his daughter LOVE IT!! Thanks for the help you gave me."

"Hi Rosie - We picked up the curio cabinet and we are very happy with the piece. Very well built. The only suggestion would for them to use entirely concealed door hinges. It's beautiful and the color and size fits well into our living room. Thanks for all of your help."

"Hi Karen - I wanted to let you know that we received our furniture last evening and it is beautiful. Thank you to you and Galen for your help."

"Please let the owner of Brookside Furniture know how extremely pleased we are with all of the furniture. The craftsmanship is simply outstanding! The wood that was used to build our furniture looks to be of the finest quality. The finish on it is superb. I know, without a doubt, that I would never be able to find such a beautiful bedroom set anywhere. Please thank them for all the custom extras that they did for us. The little wood divider pieces for one of the drawers of my jewelry armoire are exactly what I was looking for. It creates such an organized display of my earrings. I don't know which piece is my favorite, the jewelry armoire or the bed, which is unbelievably beautiful. My Dad was a finish carpenter all of his life and if he were with us today, he would say, "Lorraine, these furniture items are certainly masterpieces. As I have told you before, we have quite a few pieces of "Amish built" furniture, but my belief is that the Brookside pieces are definitely the best. I am always so proud to show family and friends our bedroom set. Last but certainly not the least, many thanks to you, Karen and all the staff at Amish Workbench. All of you have been so helpful, kind and considerate during the process of having our bedroom set built and delivered. Many people have asked us where we bought our furniture from and I give them your website. I tell them that they will certainly be pleased, should they decide to buy from you."

"Every single detail was exactly as I had expected - no surprises. I just wanted to let you know that I am very happy with the result and that I appreciated your help and responsiveness through the process. Please pass my thanks along to the folks at DutchCreek Design too - they did an amazing job. Thanks again."